Refund Policy
60-Day Money-Back Guarantee
At VitaLymph, we stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a refund within 60 days of your purchase date, subject to the conditions outlined below.
1. Eligibility
To qualify for a refund:
- Your request must be submitted within 60 days of the original purchase date.
- The order must have been placed directly through vitalymph.com.
- A brief explanation of why you are requesting a refund must be included.
- Requests submitted after the 60-day period are not eligible.
Each request is reviewed individually to ensure fair treatment for all customers.
2. No Return Required
We do not require customers to return the product.
Please do not send products back unless specifically instructed by our support team. Unsolicited returns cannot be processed.
3. Refund Requests
Refund requests may be submitted for reasons including, but not limited to:
- The product did not meet your expectations.
- You were not satisfied with your experience.
- You experienced issues with taste or usability.
- Other reasonable product-related concerns.
Our goal is to provide a fair and straightforward resolution.
4. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incomplete or you received the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, we may request:
- Photos of the product
- Photos of the packaging
- Your order number
Once verified, we will arrange either:
- A replacement product, or
- A full refund
5. Shipping & Delivery
Delivered Orders
If carrier tracking confirms successful delivery to the shipping address provided during checkout, the order is considered fulfilled.
If you believe your package was delivered incorrectly, please contact us immediately so we can investigate with the carrier.
Delayed Deliveries
Shipping carriers occasionally update tracking information before a package physically arrives.
Please allow up to 24 hours after a "Delivered" status before contacting support.
Lost Packages
If a shipment is confirmed lost by the carrier, we will provide either:
- A replacement shipment, or
- A full refund
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address.
Orders shipped to an address entered incorrectly by the customer cannot be refunded once dispatched.
6. Order Cancellations
Orders may only be cancelled before processing begins.
Once an order has entered fulfillment or has been shipped, cancellation is no longer possible.
7. Product Quality
If you believe there is a quality issue with your product, please contact us with a detailed description.
Our support team will investigate the matter and provide an appropriate solution, which may include a replacement or refund.
8. How To Request A Refund
To request a refund or replacement, please contact us at:
Please include:
- Your order number
- The email address used for your purchase
- A brief explanation of your request
- Photos if applicable
Our support team typically responds within 1–2 business days.
9. Refund Processing
Once your refund has been approved:
- Refunds are issued to your original payment method.
- Processing usually takes 5–10 business days.
- Depending on your bank or payment provider, additional processing time may apply.
You will receive a confirmation email once your refund has been processed.
10. Fair Use Policy
To protect all customers, VitaLymph reserves the right to refuse refund requests in cases of:
- Fraudulent claims
- Abusive refund behavior
- Repeated misuse of this policy
- False or misleading information
This policy is intended to ensure a fair experience for every customer.
11. Consumer Rights
Nothing in this Refund Policy limits or excludes any statutory consumer rights that apply under the laws of your country or region.
12. Contact Us
If you have any questions regarding this Refund Policy, please contact us.
Email: support@vitalymph.com
Website: https://vitalymph.com