Shipping Policy
At VitaLymph, we understand that once you've placed your order, you want to receive it as quickly as possible. Every order is carefully prepared and shipped to ensure your product arrives safely and in excellent condition.
1. Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
- Orders placed Monday through Friday are typically processed the same or next business day.
- Orders placed during weekends or public holidays will be processed on the following business day.
- During busy periods, such as promotions, product launches, or holidays, processing may take up to 4 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
2. Shipping & Delivery
Europe
Estimated delivery time after dispatch:
- Standard Shipping: 5–10 business days
United Kingdom
Estimated delivery time after dispatch:
- Standard Shipping: 5–10 business days
United States
Estimated delivery time after dispatch:
- Standard Shipping: 5–10 business days
Other International Destinations
Delivery times vary depending on your country and local customs procedures. Most international orders arrive within 5–12 business days after shipment.
Please note that delivery estimates are provided as guidelines and cannot be guaranteed.
3. Order Tracking
As soon as your order leaves our warehouse, you'll receive a shipping confirmation email containing your tracking number.
Please note:
- Tracking information may take 24–48 hours to become active.
- If your tracking has not updated after 48 hours, please contact our support team.
- If you cannot find your shipping confirmation email, please check your spam or promotions folder.
4. Shipping Delays
While we work hard to deliver every order on time, certain circumstances may be beyond our control.
Delivery delays may occur due to:
- Carrier service interruptions
- Severe weather conditions
- Customs inspections
- High shipping volumes
- Incorrect or incomplete shipping information provided during checkout
We appreciate your patience should any unexpected delays occur.
5. Shipping Address
Please ensure your shipping address is correct before completing your order.
If you notice an error after placing your order, contact us immediately at:
If your order has not yet entered processing, we will do our best to update the address.
Once an order has been shipped, we are unable to change the delivery address.
6. Lost, Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or you believe it has been lost during transit, please contact our support team as soon as possible.
To help us investigate quickly, please include:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
After verification, we will arrange an appropriate resolution, which may include:
- A replacement shipment
- A refund (where applicable)
- Another suitable solution
7. Customs & Import Duties
For international orders, customs duties, import taxes, or local fees may apply depending on your country's regulations.
These charges are determined by your local customs authority and remain the responsibility of the customer where applicable.
8. Questions About Your Order?
If you have any questions regarding your shipment, our customer support team is happy to assist you.
Email: support@vitalymph.com
Website: https://vitalymph.com